Terms of service
These terms are the agreement between you and Volatile Design (“we”, “us”) for using Volatile Leads (the “service”). By creating an account you agree to them. If you’re signing up for a business, you confirm you’re allowed to agree on its behalf.
Volatile Leads is for business use only. It isn’t offered to consumers.
1. The service
Volatile Leads helps you find businesses from public sources (the Companies House register, Google Maps listings and businesses’ own websites), check their details, write and send outreach emails from your own email account, and keep track of conversations. Some features use third-party services, listed in our data processing agreement.
2. Your account
- Give accurate details and keep your password safe. You’re responsible for what happens under your account.
- Each person needs their own login. Invite team members from the Team page, up to your plan’s limit.
- Tell us straight away at [email protected] if you think someone else has used your account.
3. Free trial, payment and cancelling
- New workspaces get a 7-day free trial. We take card details at the start through our payment provider, Stripe, but don’t charge you until the trial ends.
- If you don’t cancel before the trial ends, your plan starts and is charged monthly in advance until you cancel. Prices are in pounds sterling; if VAT applies, it’s shown at checkout.
- You can cancel, change plan or update your card at any time from the Billing page. When you cancel, you keep access until the end of the month you’ve paid for. We don’t refund part months.
- If a payment fails, we’ll try again and let you know. We may pause your workspace if payment isn’t made.
- We may change our prices with at least 30 days’ notice by email. The new price applies from your next billing date after the notice period.
4. Monthly allowances
Each plan includes a monthly allowance of Google lookups, AI-written drafts, TPS checks and users, shown on our pricing page and on your Billing page. Allowances reset on the 1st of each month and don’t roll over. When one runs out, that feature pauses until the next month or until you upgrade.
5. Using it lawfully: your responsibilities
You decide who you contact and how, so you’re responsible for doing it lawfully, including under the Privacy and Electronic Communications Regulations (PECR) and UK data protection law. In particular, you agree:
- not to send unsolicited marketing emails to individuals, sole traders or partnerships without their consent, and to include a clear way to opt out in every marketing email;
- to check numbers against the TPS and Corporate TPS before making unsolicited marketing calls, and not to call registered numbers without consent;
- to stop contacting anyone who asks you to, and not to remove a “do not contact” mark unless they’ve asked to hear from you again;
- not to use the service for spam, harassment, fraud, or anything illegal or misleading;
- not to resell, scrape or bulk-export data from the service to build lists for others, and not to try to get around allowances or security;
- to read and check every email before you send it, including drafts written by AI, which can contain mistakes.
The labels Volatile Leads shows (such as “OK to email” or “Call or visit”) are there to help you. They’re based on public records that can be out of date, and they aren’t legal advice.
6. Your data
The leads, notes and emails in your workspace are yours. You’re the controller of any personal data in them; we process it for you under our data processing agreement, which forms part of these terms. You can export or delete your leads at any time. How we handle your account details is explained in our privacy notice.
7. Accuracy of information
Business details come from public sources and automated checks. We work to keep them accurate, but we can’t guarantee that any information, website score or contact detail is complete, correct or current.
8. Availability and changes
We aim to keep the service running smoothly but can’t promise it will always be available or free of errors. We may improve or change features over time; if we remove something important to your plan, we’ll tell you in advance.
9. Our liability
Nothing in these terms limits liability that can’t legally be limited, such as for death or personal injury caused by negligence, or for fraud. Otherwise:
- we aren’t liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss;
- we aren’t responsible for how you use the service or for your communications with others;
- our total liability in any 12-month period is limited to the fees you paid us in that period.
10. Suspension and ending the agreement
You can stop using the service and cancel at any time. We may suspend or close a workspace that breaks these terms, particularly section 5, or that we reasonably believe is being used to send spam or break the law. We’ll tell you why unless the law prevents us. After a workspace is closed we keep its data for 30 days, so you can ask for an export, and then delete it.
11. Changes to these terms
We may update these terms. For significant changes we’ll email the workspace owner at least 30 days before they apply. If you keep using the service after that, the new terms apply.
12. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Contact
Volatile Design, Ipswich, Suffolk, United Kingdom. Email [email protected].